Implementation-Free and Self-Configurable
Customer Experience Management Platform
for Next-Gen Life Sciences Companies

Implementation-Free and Self-Configurable
Customer Experience Management Platform
for Next-Gen Life Sciences Companies

IMPLEMENTATION-FREE,
SELF-CONFIGURABLE

As a next-gen life sciences organization, you can
now easily enable your commercial, medical,
and marketing teams with an industry-specific
solution built on Microsoft technology.

DELIVER A COMPLETE
CUSTOMER EXPERIENCE

CXMnow is a unified platform that makes
intelligent, omnichannel customer experiences
possible. The platform works for all departments
(commercial, marketing, and medical) and
coordinates their activities.

Powered by AI to generate deep
customer insights and best-predicted experiences
With CXMnow, the entire customer journey can
be seamlessly executed for the most
meaningful experiences.

IMPLEMENTATION-FREE,
SELF-CONFIGURABLE

As a next-gen life sciences organization, you can now
easily enable your commercial, medical, and marketing
teams with an industry-specific solution built on
Microsoft technology.

DELIVER A COMPLETE
CUSTOMER EXPERIENCE

CXMnow is a unified platform that makes intelligent,
omnichannel customer experiences possible. The platform
works for all departments (commercial, marketing,
and medical) and coordinates their activities.

Powered by AI to generate deep customer insights
and best-predicted experiences.

With CXMnow,the entire customer journey can
be seamlessly executed for the most
meaningful experiences.

BEST-IN-CLASS
CUSTOMER
EXPERIENCES

BEST-IN-CLASS
CUSTOMER EXPERIENCES

Marketing automation made easy for
Xperience creators

Bringing customer experiences to life through
a unified system

ARE YOU
FACING THESE
CHALLENGES?

ARE YOU FACING THESE CHALLENGES?

Do you have a
new brand, project, or
portfolio with
a short runway
to launch?

Launch Fast

Do you need more
than a few channels
enabled to ensure
the right level
of engagement?

Build a Strong
Digital Presence

Do your customer-facing
teams need better
insights to
deliver great
customer
experiences?

Know Your
Customers Deeply

Do you want to bring
efficiencies to your
marketing plans or
medical events
through
automation?

Transform Your
Customer Journey

Do you want a secure
platform that unifies
many departmental
needs and
supports
collaboration?

Empower
Many Teams

Are you looking for a
complete commercial
& medical suite
without the
surprise of
add-on costs?

Get All-Inclusive
Pricing

THE CXMnow
ADVANTAGE

THE CXMnow ADVANTAGE

BUILT ON
MICROSOFT

Built with all 3 Microsoft clouds:
Dynamics 365 + Azure + Office 365.
Available on the Microsoft Marketplace
and billed securely by Microsoft

Built with all 3 Microsoft
clouds: Dynamics 365 + Azure
+ Office 365. Available on the
Microsoft Marketplace and
billed securely by Microsoft

UNLIKE
TRADITIONAL CRMs

Unlike traditional CRMs, CLMs,
marketing automation suites, and analytics
tools, CXMnow is a unified platform built by
life sciences experts who understand your
business needs and compliance
requirements

Unlike traditional CRMs,
CLMs, marketing automation
suites, and analytics tools,
CXMnow is a unified platform
built by life sciences experts
who understand your
business needs and
compliance requirements

NO COMPLEX
IMPLEMENTATION

Unlike large enterprise investments,
CXMnow does not require complex
implementation projects to deploy in your
environment. Just a short interview to
auto-configure, and then you can be up
and running in a few hours

Unlike large enterprise
investments, CXMnow does
not require complex
implementation projects to
deploy in your environment.
Just a short interview to
auto-configure, and then
you can be up and running
in a few hours

SIMPLIFIED
PERSONAS

Unlike other life sciences technologies,
CXMnow simplifies how all your personas,
i.e., field commercial, field medical, med
info, contact center, marketing and others,
work together using a shared view of their
customers and plans enriched by the
embedded analytics, cognitive/AI as well as
digital collaboration capabilities

Unlike other life sciences
technologies, CXMnow
simplifies how all your
personas, i.e., field commercial,
field medical, med info,
contact center, marketing, and
others, work together using a
shared view of their customers
and plans enriched by the
embedded analytics,
cognitive/AI as well as
digital collaboration
capabilities

CUSTOMER
EXPERIENCE
MANAGEMENT
IS THE FUTURE

CUSTOMER EXPERIENCE
MANAGEMENT IS THE FUTURE

image

Field and HQ
Bundle

Field + Operations Enablement

$5,000 USD >

up to 20 users

$9,000 USD >

up to 50 users

Simplified capabilities for
commercial, MSLs, and KAMs teams

Intelligent customer insights across
the user interface

Native integration with
Microsoft identity, infrastructure,
calendar, and email systems

Simplified capabilities for commercial,
MSLs, and KAMs teams

Intelligent customer insights across
the user interface

Native integration with Microsoft
identity, infrastructure, calendar, and
email systems

Subscribe Now

image

Marketing
Bundle

Marketing Automation + Web + Events

$5,000 USD >

up to 5 users

$9,000 USD >

up to 10 users

Omnichannel campaign execution
including email and social media
management

Customer journey management
and brand planning

Event management

Omnichannel campaign execution
including email and social media
management

Customer journey management
and brand planning

Event management

Subscribe Now

image

Omnichannel
Bundle

Field + HQ + Marketing

$9,000 USD >

up to 25 users

$16,000 USD >

up to 60 users

Included commercial, medical,
field, operations, marketing, web,
and events capabilities

Omnichannel content sharing

Collaboration using Microsoft Teams

Life sciences-trained bots

Advanced self-service capabilities

Included commercial, medical, field,
operations, marketing, web, and
events capabilities

Omnichannel content sharing

Collaboration using Microsoft Teams

Life sciences-trained bots

Advanced self-service capabilities

Subscribe Now