Implementation-Free and Self-Configurable
Customer Experience Management Platform
for Next-Gen Life Sciences Companies
Implementation-Free and Self-Configurable
Customer Experience Management Platform
for Next-Gen Life Sciences Companies
IMPLEMENTATION-FREE,
SELF-CONFIGURABLE
As a next-gen life sciences organization, you can
now easily enable your commercial, medical,
and marketing teams with an industry-specific
solution built on Microsoft technology.
DELIVER A COMPLETE
CUSTOMER EXPERIENCE
CXMnow is a unified platform that makes
intelligent, omnichannel customer experiences
possible. The platform works for all departments
(commercial, marketing, and medical) and
coordinates their activities.
Powered by AI to generate deep
customer insights and best-predicted experiences
With CXMnow, the entire customer journey can
be seamlessly executed for the most
meaningful experiences.
IMPLEMENTATION-FREE,SELF-CONFIGURABLE
As a next-gen life sciences organization, you can now
easily enable your commercial, medical, and marketing
teams with an industry-specific solution built on
Microsoft technology.
DELIVER A COMPLETECUSTOMER EXPERIENCE
CXMnow is a unified platform that makes intelligent,
omnichannel customer experiences possible. The platform
works for all departments (commercial, marketing,
and medical) and coordinates their activities.
Powered by AI to generate deep customer insights
and best-predicted experiences.
With CXMnow,the entire customer journey can
be seamlessly executed for the most
meaningful experiences.
CUSTOMER EXPERIENCE
MANAGEMENT IS
THE
FUTURE
CUSTOMER EXPERIENCE
MANAGEMENT IS THE FUTURE
Source: DT Consulting/Aptus Health, 2019
DIFFERENTIATING
WITH CX
DIFFERENTIATING WITH CX
Source: Forbes, 2018
WHY CX SHOULD
MATTER TO YOU.
WHY CX SHOULD
MATTER TO YOU
Source: Watermark Consulting, 2019
BEST-IN-CLASS
CUSTOMER
EXPERIENCES
BEST-IN-CLASS
CUSTOMER EXPERIENCES
Marketing automation made easy for
Xperience creators
Bringing customer experiences to life through
a unified system
ARE YOU
FACING THESE
CHALLENGES?
ARE YOU FACING THESE CHALLENGES?
Do you have a
new brand, project, or
portfolio with
a short runway
to launch?
Do you need more
than a few channels
enabled to ensure
the right level
of engagement?
Do your customer-facing
teams need better
insights to
deliver great
customer
experiences?
Do you want to bring
efficiencies to your
marketing plans or
medical events
through
automation?
Do you want a secure
platform that unifies
many departmental
needs and
supports
collaboration?
Are you looking for a
complete commercial
& medical suite
without the
surprise of
add-on costs?
THE CXMnow
ADVANTAGE
THE CXMnow ADVANTAGE
BUILT ONMICROSOFT
Built with all 3 Microsoft clouds:
Dynamics 365 + Azure + Office 365.
Available on the Microsoft Marketplace
and billed securely by Microsoft
Built with all 3 Microsoft
clouds: Dynamics 365 + Azure
+ Office 365. Available on the
Microsoft Marketplace and
billed securely by Microsoft
UNLIKETRADITIONAL CRMs
Unlike traditional CRMs, CLMs,
marketing automation suites, and analytics
tools, CXMnow is a unified platform built by
life sciences experts who understand your
business needs and compliance
requirements
Unlike traditional CRMs,
CLMs, marketing automation
suites, and analytics tools,
CXMnow is a unified platform
built by life sciences experts
who understand your
business needs and
compliance requirements
NO COMPLEXIMPLEMENTATION
Unlike large enterprise investments,
CXMnow does not require complex
implementation projects to deploy in your
environment. Just a short interview to
auto-configure, and then you can be up
and running in a few hours
Unlike large enterprise
investments, CXMnow does
not require complex
implementation projects to
deploy in your environment.
Just a short interview to
auto-configure, and then
you can be up and running
in a few hours
SIMPLIFIED
PERSONAS
Unlike other life sciences technologies,
CXMnow simplifies how all your personas,
i.e., field commercial, field medical, med
info, contact center, marketing and others,
work together using a shared view of their
customers and plans enriched by the
embedded analytics, cognitive/AI as well as
digital collaboration capabilities
Unlike other life sciences
technologies, CXMnow
simplifies how all your
personas, i.e., field commercial,
field medical, med info,
contact center, marketing, and
others, work together using a
shared view of their customers
and plans enriched by the
embedded analytics,
cognitive/AI as well as
digital collaboration
capabilities
CUSTOMER
EXPERIENCE
MANAGEMENT
IS THE FUTURE
CUSTOMER EXPERIENCE
MANAGEMENT IS THE FUTURE
Field and HQ
Bundle
Field + Operations Enablement
$5,000 USD >
up to 20 users
$9,000 USD >
up to 50 users
Simplified capabilities for
commercial, MSLs, and KAMs teams
Intelligent customer insights across
the user interface
Native integration with
Microsoft identity, infrastructure,
calendar, and email systems
Simplified capabilities for commercial,
MSLs, and KAMs teams
Intelligent customer insights across
the user interface
Native integration with Microsoft
identity, infrastructure, calendar, and
email systems
Marketing
Bundle
Marketing Automation + Web + Events
$5,000 USD >
up to 5 users
$9,000 USD >
up to 10 users
Omnichannel campaign execution
including email and social media
management
Customer journey management
and brand planning
Event management
Omnichannel campaign execution
including email and social media
management
Customer journey management
and brand planning
Event management
Omnichannel
Bundle
Field + HQ + Marketing
$9,000 USD >
up to 25 users
$16,000 USD >
up to 60 users
Included commercial, medical,
field, operations, marketing, web,
and events capabilities
Omnichannel content sharing
Collaboration using Microsoft Teams
Life sciences-trained bots
Advanced self-service capabilities
Included commercial, medical, field,
operations, marketing, web, and
events capabilities
Omnichannel content sharing
Collaboration using Microsoft Teams
Life sciences-trained bots
Advanced self-service capabilities